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Frequently Asked Questions

Hotel Booking

I book room(s) for a group of people?

At one time you can book 5 rooms for approx. 15 guests with AlKamilBooking.com. If the members are, more you can share the request with the details of the guest on support@AlKamilBooking.com or call on +971 4562-9555 or Toll-Free UAE: 800 255 2645.

should be the minimum stay duration while booking the hotel?

Hotel bookings on AlKamilBooking.com should be made for a minimum of one night.

can I be assured of my hotel reservation?

While booking the hotel you will get a confirmation status on your screen. Alternatively, you can log in to your AlKamilBooking.com account and view the confirmation status, you will also receive an email with the details of the hotel and confirmation status.

the hotel booking is done, should I re-confirm the booking with the hotel?

Once you have received a booking confirmation from AlKamilBooking.com, you need not confirm with the hotel. However if you want, any further assistance you can call us on +971 4562 9555 or Toll-Free UAE: 800 255 2645.

I have just made a hotel reservation on AlKamilBooking.com and I have not yet received the confirmation number.

Some hotels take around 24 hours for confirmation. If it takes more than 24 hours, please contact our travel expert on support@AlKamilBooking.com or call on +971 4562-9555 or Toll-Free UAE: 800 255 2645.

I have entered an incorrect email id while booking the hotel; hence, I have not received a confirmation email. What should I do?

In this case, contact us on support@AlKamilBooking.com or call on +971 4562-9555 or Toll-Free UAE: 800 255 2645

can I find out more about the hotel?

Once you have entered your desired city and date of stay, a list of all the hotels will appear. Choose the one that best fits your budget and all the details regarding the hotel will be provided on the screen. E.g. property address, facilities, transportation and other necessary details.

is the difference between a twin room and a double room?

A twin room comprises of two separate queen size bed and a double room will comprise of a single King size bed.

are the different modes of payment on AlKamilBooking.com?

Payment on AlKamilBooking.com can be made through both debit & credit card. You can pay through your PayPal & Discover Network account and through MasterCard, Visa Card, and American Express.

I supposed to show any document while check-in at the hotel?

You will have to show your government approved id proof while check-in at the hotel. However, this is optional and not a mandate for all countries and certain hotels.

I check-in early or checkout late?

The standard check-in time is 12 noon. However, the early check-in or late check-out option depends upon the hotel, many hotels allow the flexibility. Some hotels charge extra for early check-in and late check-out. You can contact the hotel to inquire about the same.

can I change my hotel booking?

For refundable bookings, you will have to send us a request email on support@alkamilbooking.com or call on +971 4562-9555 or Toll-Free UAE: 800 255 2645 along with the booking reference id. For the amendment you will have to pay the difference if applicable.

For non-refundable bookings you will have to cancel the existing booking and make a new booking (no refund is applicable).

can I cancel my confirmed hotel booking?

You can cancel your confirmed hotel booking from your AlKamilBooking.com account. (Each hotel has a different cancellation policy and relevant charges may apply; please refer the policy before you cancel your booking.) You can also contact us on support@AlKamilBooking.com or call on +971 4562-9555 or Toll-Free UAE: 800 255 2645

I get a refund if I have not checked-in at the hotel?

You are not entitled to a refund if you do not show up at the hotel. However, your booking will be marked as “No show” (you will be entitled for refund as per hotel “no show” policy).

cancelling my booking, within how many days will I get a refund?

The refund amount will be credited back to the same account from where the booking is done. AlKamilBooking.com generally processes the refund within 24 hours of the refund request, however, the time for the amount to get credited into your account depends on your bank, this could be anywhere from 4 to 15 days.

have still not received my refund, what should I do?

AlKamilBooking.com processes the refund within 24 hours of the refund request, and the minimum time for the amount to get credited to your account is 4 days. If you have not received the refund beyond that, you will have to contact the relevant bank. Alternatively, you contact us on support@AlKamilBooking.com or call on +971 4562-9555 or Toll-Free UAE: 800 255 2645 to know the status.

you make the hotel booking on my behalf?

Yes, we can do the booking for you; however, you will have to make the payment to us through a link that will be shared with you. Once we have received the payment, we will make the booking for you. Additionally, you will have to email us on support@AlKamilBooking.com or call on +971 4562-9555 or Toll-Free UAE: 800 255 2645 and share the below details to process your hotel booking.

Passport details, email id and contact number of primary guest. Number of guests, name and age of guests, Country, hotel name, hotel category (5*, 4*, 3* etc.), type of room (Deluxe, twin, suite etc.)

I have to pay full price of my child for hotel booking?

Charges for child varies from hotel to hotel.

I get extra bed for my child?

That depends on the hotel policy and you will have to contact the respective hotel. Certain hotels charge for extra bed/ cribs you will have to bear the extra cost. For more information, you can directly contact the hotel.

I cancel or change my dates for a non-refundable hotel booking?

Changing your booking dates for non-refundable booking is not possible. For non-refundable Hotel Booking: Full Amount will be charged.

can I read the hotel cancellation policy?

You can read the cancellation policy from the hotel detail page.

can I be assured if my hotel booking is canceled?

Once you have canceled your booking on AlKamilBooking.com, you will receive an email confirming the cancellation from AlKamilBooking.com. If you do not see the email in your inbox please check your spam/ junk folder. Additionally you will be able to see the cancellation status from your AlKamilBooking.com account.

taxes included in the price?

General taxes are included in the price however; any additional taxes by the city or country’s local law or taxes on additional services provided by the hotel shall be paid at the hotel.

is a non-refundable & free cancellation of the hotel booking?

Non-refundable is that the booking amount will not be refunded if you plan to change or cancel the booking.

Free cancellation means you can cancel the booking and will not be charged any cancellation fees.

my booking inclusive of breakfast?

It depends on the hotel and type of room you have booked. You can see if breakfast is included next to the hotel pricing. This information will also be included in the booking confirmation email you will receive from AlKamilBooking.com.

I pay any reservation charge to AlKamilBooking.com

No, we do not charge any reservation fees.

can I check the amenities provided by the hotel?

The amenities can be seen on the respective hotel page under the amenities section.